Terms & Conditions

1. Initial Provisions

The following trading terms and conditions are valid for purchase in the online shop www.aqua-solutions.sk (hereinafter referred to as "aqua-solutions"). Purpose of these trading terms and conditions shall be to stipulate and specify any rights and obligations of Seller (supplier) on one side and Buyer (customer, consumer) on the other side.

The Seller and operator of the online shop aqua-solutions is the company:

AQUA SOLUTIONS, s.r.o.

registered office of the company:

AQUA SOLUTIONS, s.r.o
Jiráskova 23

940 01 Nové Zámky

the Slovak Republic

Operating plant:

AQUA SOLUTIONS, s.r.o.
Jiráskova 23
940 01 Nové Zámky
Slovenská republika

Company registration No: 46 476 521
VAT No: SK2820020940

Supervisory authority

Slovak Trade Inspection (SOI) - Inspectorate SOI for Nitra region (Nitriansky kraj). Staničná 9, P. O. BOX 49A, 950 50 Nitra 1

All contractual relations between Seller and Buyer shall be concluded in compliance with the legal regulations of the Slovak Republic.

If the contracting party is a consumer (natural person), any legal relations not covered by the trading terms and conditions of the online shop ASDF shall be governed by the Act No 40/1964 Z. z. Civil Code, as amended, by the Act No 250/2007 Z. z. Consumer Protection Act, as amended, and by the Act No 108/2000 Z.z. on Consumer protection in doorstep and distance selling, as amended.

If the contracting party is an entrepreneur (legal person), any legal relations not covered by the trading terms and conditions of the shop aqua-solutions shall be governed by the Act No 513/1991 Z. z. Commercial Code, as amended.

2. Dealing with order

The shop aqua-solutions shall supply the goods to the Buyer based on the order made in electronic form or by phone. Condition for validity of each order shall be filling in all mandatory data upon sending. Seller shall be entitled to demand from Buyer that they verify the order by e-mail or by phone.

All orders received through the online shop www.aqua-solutions.sk shall be deemed binding by the Seller. Seller also reserves the right to any price change. Buyer shall pay the price for the goods which is stated in the e-mail they receive after order confirmation.

Price for transport may vary in case of oversized or heavy packages. (More information in the part related to transport and payment). In case of orders made by phone, the price which the customer is informed about in writing by e-mail shall be valid.

Seller reserves the right to prolong any delivery period in case that any unexpected circumstances occur. Buyer shall be immediately informed in such a case.

3. Payment conditions

All prices on web pages of the shop AQUA SOLUTIONS, s.r.o include 20 % VAT and are calculated by the exchange rate SKK 30.1260 = € 1.

Part of each supply shall be invoice – the tax document, which also serves as a warranty certificate. Web page administrator reserves the right to any price change. However; if the goods have already been ordered, the price for which the customer ordered the goods shall be valid - irrespective of its further changes.

Buyer may settle the purchase price in the online shop aqua-solutions in the following ways:

Cash - directly in the company operating plant.

Wire transfer - after having accepted your order, we will send you a pro-forma invoice with account number and variable symbol. You will pay for the goods in advance to our bank account kept in the bank Slovenská sporiteľňa. After having processed your order and received the payment (usually within 2 days), the goods are immediately dispatched according to Article 4 of these Trading terms and conditions.

Cash on delivery (COD) - customer pays for the goods at the post office upon takeover. 

4. Supply conditions

It is understood that the goods are supplied when they have been taken over.

We dispatch the ordered goods without any undue delay, usually within 2 working days; however within 5 days after receipt of payment for the confirmed order at the latest. We reserve the right to prolong any delivery period in case any unexpected circumstances occur. Buyer shall immediately be informed about such prolongation of the delivery period.

The goods are packed in quality packaging in such a way so as to prevent any damage on the goods. The shipment always includes the tax document (document on purchase of the goods) and in reasonable cases also the operating manual.

The goods will be shipped for the customer to the address stated by customer in the order form.

Buyer shall be obliged to take over the goods on the place stated by them in the order. Seller shall be obliged to inform the Buyer about delivery deadline by e-mail or phone. If the Buyer has not taken over the goods without any due reason, the costs connected with repetitive delivery shall be borne by Buyer in full, according to valid price list of the courier company.

5. Transport and fees for transport

Buyer chooses the transport when ordering the goods by marking the selected option.

The selected way of delivery shall be deemed binding. The shop www.aqua-solutions.sk provides the following possibilities:

Personal takeover (free) - You can take over the goods personally at our address. 

By mail through Slovenská pošta (hereinafter referred to as "post office")- only for parcels up to 10 kg.

The post office may contact you prior delivery, so that you can take over the shipment. The goods is insured during transport. Seller does not guarantee any damage that might occur during transport.

Customer shall be obliged to perform the visual check of the shipped goods upon takeover to find out if it is complete and not damaged. They shall be obliged to take it over only if its outer packaging is not damaged.

If the packaging is damaged, customer may take over the goods, but it is necessary to put any objections in the shipping document. Customer is also obliged to report this fact without undue delay at our telephone numbers or e-mail address. Complaints about mechanical damage on the goods or incomplete shipment after signing the shipping document, which are not reported within 12 hours, will not be taken into consideration, due to transport operator´s transport conditions.

6. Warranty and complaints for goods

Warranty period shall be 24 months after the date of signing the purchase contract, unless there is other warranty period stated for specific cases, and it shall last from the day of the goods takeover and confirmation of necessary documents related to the goods by an authorized person.

Buyer shall be obliged to file the complaint immediately after having found out the damage, otherwise the right to free removal of the damage by Seller will lapse for Buyer.

Buyer shall be entitled to apply the warranty at Seller´s only for the goods which show signs of damage caused by producer, supplier or Seller, which is covered by warranty and which was bought at Seller´s.

During the warranty period the Buyer shall be entitled to free removal of the damage after submitting the goods including their accessories, documentation and operating manual to Seller´s authorized representative, together with proof of payment or warranty certificate and a brief description of the damage.

The right to warranty shall lapse if the damage on the product was caused mechanically by Buyer, by incorrect manipulation with the product, by not reporting any obvious damage upon goods takeover, by using the goods in the conditions which due to their humidity, chemical and mechanical conditions do not correspond to natural environment for the goods, by negligence in taking care of the goods, by excessive loading or usage in conflict with conditions stated in the documentation, general principles, technical norms or safety regulations or other breach of warranty conditions. The warranty also excludes any malfunctions caused by natural disaster and malfunctions after lapse of the warranty period for the goods. The warranty shall not cover common wear and tear of the items (or their parts) caused by usage. Thus, shorter life of a product shall not be deemed as damage or defect and it shall not be possible to file a complaint thereabout.

Unless stated otherwise by the Seller, it is necessary to send the claimed product back by mail, in case of oversized goods by s courier service to Seller´s address:

AQUA SOLUTIONS, s.r.o., Jiráskova 23, 940 01 Nové Zámky

It is possible to hand over the claimed product at the address above also personally, after prior agreement by phone.

Seller or a person authorized by Seller will issue a certificate on filing a complaint in appropriate form selected by Seller, for example in the form of e-mail or in written form. If it is not possible to deliver the certificate immediately, it must be delivered without undue delay, however together with the document on closing the complaint at the latest.

Seller shall be obliged to state the way of dealing with the complaint within 3 days from the beginning of the complaint procedure (day of receiving the claimed goods), in reasonable cases - mainly if any complicated technical assessment of the state of goods is required, within 30 days from the beginning of the complaint procedure at the latest. After the way of dealing with the complaint is stated, Seller or the authorized person will deal with the complaint immediately, in reasonable cases the complaint may be dealt with later. However, closing the complaint must not last longer than 30 days after filing the complaint. After the period for dealing with the complaint has lapsed, consumer shall be entitled to rescind the contract or they shall be entitled to change of the goods for a new one.

Buyer´s rights at filing a complaint

In case of removable defect the Buyer shall be entitled to its free, proper and timely removal. Seller shall decide upon the way of defect removal and shall be obliged to remove the defect without any undue delay.

Buyer may request changing the faulty item for faultless one, instead of defect removal, unless any inadequate costs arise to Seller regarding price for the goods or seriousness of the defect.

If a damage occurs which is not possible to be removed and which prevents proper usage of the item for the given purpose, Buyer shall be entitled either to change of the item or to contract rescission (returning the money).

If the item has at least three removable defects simultaneously, each of them preventing proper usage, consumer shall be entitled to the change of the goods or return of money. The same right shall be applied if the same defect, which was at least two times repaired, occurs in the warranty period for the third time.

The complaint is deemed closed if the complaint procedure is finished after the repaired product has been handed over, after change of the product, upon returning purchase price for the product, upon payment of adequate discount of product price, upon written call for taking over its result or upon its reasonable rejection.

Complaint procedure

Upon filing a complaint, we ask you to keep the following procedure:

1) Send an e-mail message to the address info@aqua-solutions.sk, stating your name and telephone number which we may call, name of product, invoice number and description of the defect. Please put the word "Complaint" as subject of the e-mail.

2) Information on further procedure will be sent to you within 24 hours (in working days) together with the address for sending the claimed goods. Unless stated otherwise, this address is AQUA SOLUTIONS, s.r.o., Jiráskova 23, 940 01 Nové Zámky.

3) Send the goods to the stated address together with description of the defect and a copy of the invoice which serves as a warranty certificate. If the address for delivery of the repaired product is different from the address we sent the original product to and which is stated on the invoice, please put the current address and telephone number.

7. Conditions for cancellation and cancellation of order

Buyer shall be entitled to cancel an order without stating any reason, unless the ordered goods have been dispatched from the store of the online shop aqua-solutions. Information on dispatch will be sent to Buyer by e-mail or they will be informed by phone.

Please, send the request for order cancellation by e-mail to the address info@aqua-solutions.sk. Buyer shall be obliged to state the order number, name, e-mail and description of the ordered goods in the order cancellation.

If the order is cancelled prior to its dispatch, Seller will not charge Buyer any fees relating to its cancellation. If Buyer has already paid the purchase price or its part in the time up to the order cancellation, Seller shall return the already settled purchase price or its part within 3 working days after order cancellation by wire transfer to Buyer´s bank account.

Seller reserves the right to cancel the order or its part if the Buyer has stated any false or misleading personal data on the order or if the goods are not produced or supplied any longer. In such a case, Seller shall forthwith inform the Buyer to agree upon further procedure.

If the order is cancelled by Seller, Seller will not charge Buyer any fees relating to its cancellation. If Buyer has already paid the purchase price or its part in the time up to order cancellation, Seller shall return the already settled purchase price or its part within 3 working days after order cancellation by wire transfer to Buyer´s bank account.

8. Possibility of returning the goods

In compliance with the Act No 108/2000 Z.z. on Consumer protection in doorstep and distance selling, consumer shall be entitled to rescind the contract within 7 working days after the goods takeover without stating any reason.

Upon rescinding the contract by consumer, the contract is cancelled from the beginning.

Consumer shall send the decision on contract rescission to the Seller within the period stated by law, by mail to the address of Seller´s operating plant AQUA SOLUTIONS, s.r.o., Jiráskova 23, 940 01 Nové Zámky or by e-mail to info@aqua-solutions.sk.

Consumer shall return the goods to Seller in the period of 7 working days after contract rescission, irrespective of the fact if the goods have been used or if there are any defects not caused by consumer; appropriate care for the goods must be kept. The returned goods must be properly packed in the original packaging, if such delivered, complete with any accessories, warranty certificate and document on purchase of the goods. The goods shall not be damaged by consumer. Seller shall be obliged to take over the goods back and return to consumer the price paid for the goods or to exchange the goods for another ones (the same or similar) or return any advance payment  to the consumer within 15 days after contract rescission at the latest, considering any costs connected with dispatch of the goods.

The act above does not cover any entitlement for consumer to have the goods returned which were bought directly in the shop. It shall be possible to return or exchange the goods bought in such a way only upon agreement with the Seller.

Possibility of returning the goods relates only to the orders by retail customers. Wholesale relations shall be governed by the Commercial Code, which does not stipulate any possibility for returning the goods without any reason. Possibility to return the bought goods shall be only upon agreement with the Seller.

Form for rescinding the contract

9. Protection of personal data

All personal data the Seller is entrusted with will not be provided to any third persons or other bodies without customer´s express written approval per Act No 428/2002 Z. z. on protection of personal data. Customer may ask for their change or deletion by phone or e-mail any time.

Customer may also change their data in Môj účet » Zmena údajov.

10. Final provisions

Seller reserves the right to any change of these General Trading Terms and Conditions. The obligation of written announcement of any change in these General Trading Terms and Conditions has been complied upon placing them on the web page of Seller´s online shop. Contracting parties have agreed that any communication between them will be carried out in the form of e-mail messages.

Any relations not covered by these trading terms and conditions shall be governed by respective provisions of the Civil Code, the Act No 22/2004 Z.z. on Electronic commerce, the Act No 250/2007 Z. z. Consumer Protection Act and the Act No 108/2000 Z.z. on Consumer protection in doorstep and distance selling, as amended.

Seller provides guarantee to Buyer for supply of the goods within the agreed delivery period, for the price of the goods in the time of order, for quality packaging of the goods and for supply of correct goods. Upon sending an electronic order, Buyer shall accept any and all provisions of trading terms and conditions, as amended, on the day when such order is sent, as well as valid price for ordered goods stated on the web page www.aqua-solutions.sk.

Any disputes that might occur between AQUA SOLUTIONS, s.r.o. and Buyer may be solved amicably, out of courts. In such a case Buyer - consumer may contact the Slovak Trade Inspection which is roofing alternative dispute resolution in Slovakia. Before commencing any alternative dispute resolution, it is necessary to contact the Seller first.

Alternative dispute resolution | Slovak Trade Inspection

These General Trading Terms and Conditions shall become effective on 1.1. 2017.